Privacy Policy | Yogiraj Spices

1. Introduction

Yogiraj Spices ("we", "us", or "our") operates https://www.yogirajspices.com as a business-to-business (B2B) website for export-grade Indian spices. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, submit an enquiry, contact us, or otherwise interact with us online.

This website is intended for importers, distributors, food manufacturers, and other trade buyers. We do not sell spices directly to consumers through this website.

2. Who Is Responsible for Your Data

Yogiraj Spices is the data controller for personal information processed through this website.

Registered office & factory: Vigyan Path, Paschim Boragaon, Garchuk, Guwahati, Kamrup Metropolitan, Assam 781035, India

Branch office: 4D, Vardan Tower, Lakhudi Cross Circle, Near Sardar Patel Stadium, Navrangpura, Ahmedabad 380009, Gujarat, India

Email: info@yogirajspices.com | Phone: +91 9879187187

3. Information We Collect

We may collect the following categories of information when you use our website or submit an enquiry:

Identity and contact details: name, company name, country, email address, and phone number.
Commercial enquiry details: products of interest, estimated quantity, sample requirements, and your message.
Technical and usage information: IP address, browser type, device information, pages visited, referral source, session duration, clicks, scroll behaviour, and timestamps, collected through server logs, security controls, Google Analytics, and Microsoft Clarity.
Communication records: emails, WhatsApp messages, or other correspondence you send to us in connection with a trade enquiry.

4. How We Collect Information

We collect information when you fill in our enquiry form, contact form, enquiry popup, email us, call us, message us on WhatsApp, download product information, or otherwise request export or partnership information from us.

We also collect limited website usage data through essential cookies, Google Analytics, and Microsoft Clarity to understand how visitors use www.yogirajspices.com and improve performance. See our Cookie Policy for details.

5. How We Use Your Information

We use personal information for legitimate business purposes, including:

Responding to trade enquiries and providing product, pricing, and export information.
Evaluating supply, sampling, and partnership opportunities.
Communicating with you about your request by email, phone, or WhatsApp.
Maintaining records of commercial correspondence and enquiry history.
Operating, securing, and improving our website and enquiry systems.
Measuring website traffic, user journeys, and engagement through analytics tools.
Diagnosing technical issues and improving page performance and usability.
Complying with applicable laws, export regulations, and lawful requests.

6. Legal Basis for Processing

Where applicable, we process personal information based on one or more of the following grounds: your consent (for example, when you tick the consent checkbox before submitting an enquiry); our legitimate interests in operating a B2B export business, responding to commercial enquiries, and understanding website usage through analytics; and compliance with legal obligations.

8. International Data Transfers

Because we serve international buyers, your information may be accessed or processed in India and in other countries where our service providers operate. Where information is transferred across borders, we take reasonable steps to ensure it receives an appropriate level of protection consistent with this Privacy Policy and applicable law.

9. Data Retention

We retain enquiry and contact information for as long as reasonably necessary to respond to your request, manage an active or prospective trade relationship, maintain business records, and comply with legal, tax, or regulatory requirements. When information is no longer required, we delete or anonymise it where practicable.

10. Security

We use reasonable technical and organisational measures to protect personal information, including form validation, rate limiting, CSRF protection, input sanitisation, and secure email transmission. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Your Rights

Depending on applicable law, including India's Digital Personal Data Protection Act, 2023 where relevant, you may have rights to request access to, correction of, or deletion of your personal information, to withdraw consent where processing is consent-based, or to object to certain processing.

To exercise these rights, contact us at info@yogirajspices.com. We may need to verify your identity before responding.

12. Third-Party Links and Services

Our website may contain links to third-party websites or services such as WhatsApp, social media platforms, Cloudinary-hosted media, Google Analytics, Microsoft Clarity, or maps. We are not responsible for the privacy practices of those third parties. We encourage you to review their policies before providing personal information to them.

13. Children's Privacy

This website is not directed at children, and we do not knowingly collect personal information from anyone under 18 years of age.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will indicate when changes take effect. Continued use of the website after an update constitutes acceptance of the revised policy, to the extent permitted by law.

15. Contact Us

If you have questions about this Privacy Policy or our handling of personal information, contact us at info@yogirajspices.com or +91 9879187187.

Questions about this document? Contact info@yogirajspices.com or call +91 9879187187.